Pretti Mini Shop Policies
I use USPS Priority Mail unless otherwise specified or requested. It takes 1-3 days, depending where you are and you get a tracking no.
Rush shipment – USPS Express Priority shipping is available upon request for a nominal fee. See the RUSH service upgrade in my shop and add it to your cart if you need something overnight or to bump your item to the top of the pile.
Tulle Pom Poms are divided in half and wrapped in tissue paper. Some “fluffing” is required when you get them. I suggest hanging them right away after receiving.
Tulle Pom Pom wands may smoosh slightly in shipping. Very easy to hand fluff and get right back to their original look! Please remove your pom wands from the box right away so they have time to “breathe” and open up.
Fabric Backdrops are wrapped in tissue paper and folded. Some wrinkling is normal but for best results, hang your panels right away. Light steaming may be required. Do not iron or steam burlap or tulle pieces!
Refunds and Exchanges
All items are hand made, hand cut, and custom made. On my custom backdrops, characteristics like fraying of the fabric are normal in the process of cutting natural fibers like cotton and burlap and add to the “shabby chic” look of the piece. While I do my best to match colors and match your parties particular theme, I can not guarantee an absolutely match. Colors can sometimes look different in person (or in different lighting) than they do on the screen, and no two pieces are exactly alike. Each is one of a kind.
Due to the custom nature of my pieces, I do not except returns unless a product is damaged, unusable, or drastically different than pictured and described. I do my best to make each product as close to the picture or your request as possible. For my popular items – like my poms and backdrops – I use the same fabrics all the time to create them so there is a consistency of colors. However, from time to time, I will get a blue from one manufacturer (for example) that is ever so slightly different from another manufacturer’s blue. I will always post when I am out of stock of a color or if it will be slightly different than pictured. I’m also happy to send pictures!
However, if you have any questions or problems, please convo me. I want you to be 100% satisfied with your purchase and will make every effort to ensure your satisfaction. In the event of a return, I will offer a full refund to be credited back to you via PayPal in a timely fashion.
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